Shipping Policy

Last Updated: June 24, 2026

ORDER PROCESSING

Orders are typically processed within 3–5 business days. Processing times may vary due to weather conditions, holidays, harvest activities, inventory availability, or carrier delays.

You will receive a shipping confirmation email with tracking information once your order has shipped.

ADULT SIGNATURE REQUIRED

By law, all wine shipments require the signature of an adult who is at least 21 years of age upon delivery. Valid government-issued identification may be required.

Wine cannot be left unattended at a residence, mailbox, or doorstep.

The purchaser is responsible for ensuring that an adult aged 21 or older is available to receive the shipment.

SHIPPING RESTRICTIONS

Mowby Wines ships only to states where direct-to-consumer wine shipments are legally permitted.

We reserve the right to refuse or cancel any order that cannot be legally fulfilled due to state or local alcohol shipping regulations. If an order is canceled for this reason, a full refund will be issued.

WEATHER HOLDS

Wine is sensitive to extreme temperatures. To protect the quality of our wines, Mowby Wines reserves the right to delay shipment during periods of excessive heat, cold, or severe weather.

If your order is placed during a weather hold, we may contact you to discuss alternative shipping options or timing.

RISK OF LOSS

Ownership and responsibility for wine transfers to the purchaser upon delivery to the shipping carrier, subject to applicable law.

DAMAGED OR LOST SHIPMENTS

If your order arrives damaged, please contact us within 7 days of delivery at emma@mowbywines.com.

Please retain all packaging materials and damaged items and provide photographs when possible.

If a shipment is lost in transit, please contact us and we will work with the carrier to investigate and determine an appropriate resolution.

RETURNED SHIPMENTS

If a shipment is returned because delivery could not be completed, an adult was unavailable to sign, or an incorrect shipping address was provided, the customer may be responsible for additional shipping charges to resend the order.

CONTACT

For shipping questions, please contact:
Email: emma@mowbywines.com